Alanlow

HELLO.
I AM
ALAN

I empower leaders to scale up with clarity, discipline, and heart.

Alan Low

ALAN
LOW

Alan Low is a CEO Coach, Master Trainer, and Business Strategist with over 30 years of corporate experience, including as former COO of a public-listed company. A Chartered Accountant (MIA), Fellow CPA (Australia), and MBA graduate, he is also a Certified KPI Practitioner by PCIKS, APC, and has coached hundreds of leaders across Malaysia and Asia.

Alan specialises in strategy execution, ESG integration, and performance transformation. Using frameworks like ICE and Balanced Scorecard, he helps CEOs align vision, values, and results.

Known for his strategic clarity and empathetic facilitation, Alan empowers leaders to drive meaningful impact. As a Vistage Chair, he brings sharp insights and cross-cultural leadership expertise to every engagement.

CREDENTIAL

Credentials / Professional Memberships

Certified KPI Practitioner by PCIKS,APC, 2025
Certificate in Sustainability Business, IASE, 2024
HRDC Accredited Trainer, 2024
Vistage Chair / CEO Coach, 2023
Certified Professional / Group Coach, ICF, 2023
Certified Member of IUPT, UK, 2022
Certified Professional Trainer, (IPMA), UK, 2021
Fellow of CPA, Australia, 2021
Full member of CPA, Australia, 2013
Chartered Accountant, MIA Malaysia, 2013

Academic Qualifications

MBA, UKM-GSB, Malaysia, 2021
Bachelor of Commerce (Accounting), 2000

Meet Alan Low
Vistage Chair | CEO Coach | Master Trainer | Business Strategist

Alan Low is a CEO Coach, Master Trainer, and Business Strategist with over 30 years of corporate leadership experience, including as the former COO of a public-listed company. A Chartered Accountant (MIA), Fellow CPA (Australia), and MBA holder, Alan has coached and mentored hundreds of senior executives across Malaysia and Asia.

Renowned for his strategic clarity and practical business acumen, Alan helps CEOs and leadership teams align vision, values, and execution through proven frameworks such as the ICE Model and Balanced Scorecard. His approach combines data-driven discipline with empathetic facilitation—challenging leaders to think boldly while remaining grounded in purpose.

Alan’s expertise spans strategy execution, ESG integration, performance management, and corporate transformation. He played a pivotal role in embedding sustainability and social responsibility into leadership models during his tenure as COO, and continues to advocate for ESG culture across industries.

As a Vistage Chair and trusted advisor, Alan brings regional insight, cross-cultural adaptability, and a results-oriented mindset to every engagement. His core belief is simple: great businesses are built by great leaders who act responsibly, inspire teams, and drive meaningful impact.

MY SKILLS

Business Acumen for Senior Management

Strategic Planning using Balanced Scorecard

Transformational Leadership

ESG Culture Building for Lasting Impact

CEO Coaching for better/faster results

Career Development Coaching for C-suite positions

MY PROGRAMS

Leadership & Business Acumen Workshop

1. Performance Management System: Driving Accountability and Results

COURSE TITLE	PERFORMANCE MANAGEMENT SYSTEM: DRIVING ACCOUNTABILITY AND RESULTS
DURATION	TWO (2) DAY
TRAINER	LOW KIAN SENG
PROPOSAL FOR	CORPORATE IN-HOUSE TRAINING

Program Description / Introduction: An effective Performance Management System (PMS) is critical in aligning individual performance with organisational goals. This 2-day comprehensive program equips managers and HR professionals with the tools to establish, implement, and continually improve a Performance Management System (PMS) that promotes clarity, fairness, and motivation in the workplace. Participants will explore best practices, techniques, and case studies to manage performance proactively and develop a high-performance culture.

The pre- and post-program elements provide invaluable reinforcement and personalised growth support that significantly extend the impact of the training beyond the classroom.

Course Objectives:

Understanding Performance Management:

- Define performance management and its importance in achieving organisational success.
- Explore the performance management cycle and key components.

Setting Clear Goals and KPIs:

- Learn to develop SMART goals aligned with organisational strategy.
- Define and track Key Performance Indicators (KPIs).

Effective Performance Reviews:

- Conduct meaningful performance appraisals.
- Provide constructive feedback and set development plans.

Coaching and Continuous Feedback:

- Foster a feedback culture through regular coaching sessions.
- Address performance issues constructively and early.

Tools and Technology in PMS:

- Explore tools and digital platforms to streamline performance management.
- Understand analytics and dashboards in monitoring performance.

Linking PMS to Rewards and Development:

- Integrate PMS with compensation, recognition, and career growth.
- Design fair and motivating reward systems.

Overcoming Common Challenges:

- Identify barriers to effective performance management.
- Explore strategies for overcoming resistance and ensuring buy-in.

Learning Methodology:

This workshop adopts an interactive, experiential learning approach that includes:

Business Simulations & Case Studies
Group Activities & Role-Playing
Real-Life Business Scenarios
Self-Assessment & Feedback Sessions
Action Planning for Workplace Application

Who Should Attend:

Managers, Supervisors, HR Practitioners, and Team Leaders responsible for employee performance.
Business owners and executives seeking to strengthen accountability and results within their teams.

Learning Outcome: By the end of the program, participants will:

Understand the full scope of an effective Performance Management System.
Set measurable performance goals aligned with organisational strategies.
Deliver impactful feedback and coach team members for growth.
Address performance gaps proactively and objectively.
Integrate PMS into broader HR and business functions.

Call-to-Action: Build a performance-driven culture that motivates, aligns, and delivers. This program empowers you to transform your team’s performance management practices into a strategic advantage.

Workshop Duration:

2 Days (16 hours)

Pre-Assessment: Participants will complete a brief diagnostic survey before the program to assess their current understanding of performance management principles and practices. This helps tailor the content to real needs and measures learning progress.

Post-Program Follow-Up:

Post-Training Survey: A follow-up survey to evaluate knowledge application and workplace impact.
Action Plan Review: Participants submit a simple action plan developed during the workshop, with 1-on-1 feedback.
Coaching Call: A 45-minute coaching session within 30 days to support implementation.

Investment & Logistics

Workshop duration: 2 Days
Venue: [Client’s Venue/External Venue]
Participants: Up to 25 participants
Inclusions: Training materials, business simulation toolkit, worksheets, and post-workshop action plan templates

2. Business Agility and Change Management: Leading with Agility in a VUCA World

COURSE TITLE	BUSINESS AGILITY AND CHANGE MANAGEMENT: LEADING WITH AGILITY IN A VUCA WORLD
DURATION	TWO (2) DAY
TRAINER	LOW KIAN SENG
TRAINING SETTING	FACE-TO-FACE

Program Description / Introduction: In the ever-evolving landscape of modern business, the ability to navigate change with agility is not just a valuable skill; it’s a strategic imperative. This program is crafted to equip participants with the essential tools and insights to lead organisations through transformational journeys effectively. This 2-day program is a comprehensive exploration of two critical pillars—Business Agility and Change Management—designed to empower leaders and managers with practical strategies and an agile mindset.

The pre- and post-program elements provide invaluable reinforcement and personalised growth support that significantly extend the impact of the training beyond the classroom.

Course Objectives:

Mastering Business Agility:

- Understanding Principles: Delve into the core principles of Business Agility, exploring responsiveness, collaboration, and continuous improvement.
- Agile Leadership Essentials: Grasp the characteristics of agile leaders and learn how to lead with an agile mindset.
- Agile Project Management: Explore the application of agile practices in project management, with a focus on frameworks such as Scrum and Kanban.
- Building Cross-Functional Teams: Learn to form and lead agile teams, fostering collaboration across diverse departments.

Proficiency in Change Management:

- Change Management Principles: Gain insights into the principles and importance of effective Change Management.
- Change Leadership and Agile Leadership: Understand the overlapping traits and competencies of change and agile leadership.
- Change Communication Strategies: Develop agile communication strategies for effectively conveying and managing change initiatives.
- Implementing Change Effectively: Learn strategies to adapt agile practices to change initiatives, overcoming resistance and challenges.

Integration of Business Agility and Change:

- Strategic Alignment: Explore how to align business strategy with change needs, ensuring a seamless integration of agility and strategic objectives.
- Scaling Across Organisations: Understand and apply principles for scaling agile practices and change management across various organisational levels.

Learning Methodology:

Lecture/Seminar Sessions: Engaging presentations will cover key concepts and theories, providing a solid theoretical foundation.
Large Group Participation: Opportunities for participants to actively share insights and experiences and engage in interactive discussions and Q&A sessions.
Case Studies using Group Breakouts: Application of concepts through real-world scenarios, encouraging collaborative problem-solving and practical skill development.

Who Should Attend: This program is designed for leaders, managers, and professionals seeking to enhance their ability to navigate change with agility, implement effective change management strategies, and align business objectives with agile practices.

Learning Outcome: Upon completion, participants will leave with enhanced leadership discernment, a courageous leadership mindset, advanced leadership proficiency, and actionable takeaways to implement immediately in their professional settings.

Call-to-Action: Join us on this transformative journey and elevate your leadership skills to meet the demands of today’s dynamic business environment. Embrace change with agility and lead your organisation to unprecedented heights of success!

Workshop Duration:

2 Days (16 hours)

Pre-Assessment: Participants will complete a brief diagnostic survey before the program to assess their current understanding of business agility and change management. This will help customise the learning experience and serve as a baseline to measure progress.

Post-Program Follow-Up:

Post-Training Survey: A follow-up survey to evaluate knowledge application and impact at the workplace.
Action Plan Review: Participants submit a simple action plan developed during the program, with 1-on-1 feedback.
Coaching Call: A 45-minute coaching session within 30 days to support the implementation of learned strategies.

Investment & Logistics

Workshop duration: 2 Days
Venue: [Client’s Venue/External Venue]
Participants: Up to 25 participants
Inclusions: Training materials, business simulation toolkit, worksheets, and post-workshop action plan templates

3. Strategy to Action: Mastering Strategic Planning with the Balanced Scorecard

COURSE TITLE	STRATEGY TO ACTION: MASTERING STRATEGIC PLANNING WITH THE BALANCED SCORECARD
DURATION	TWO (2) DAY
TRAINER	LOW KIAN SENG
TRAINING SETTING	FACE-TO-FACE

Program Description / Introduction: This 2-day workshop is designed to guide participants through the entire strategic planning process using the Balanced Scorecard framework. Participants will learn how to assess the internal and external environment, formulate strategy, develop strategic objectives, create strategy maps, define KPIs, and prioritise initiatives. The program also includes performance review and scorecard rollout, equipping participants with the skills to align strategy with execution.

The pre- and post-program elements provide invaluable reinforcement and personalised growth support that significantly extend the impact of the training beyond the classroom.

Course Objectives:

To understand and apply the Balanced Scorecard framework for strategic planning.
To assess organisational environments and identify strategic gaps.
To formulate strategic objectives, KPIs, and initiatives aligned with organisational goals.
To translate strategy into action using strategy maps and scorecards.
To implement and monitor strategic plans effectively.

Target Audience:

Business Owners, CEOs or Executives responsible for organisational strategy and performance.
Senior Managers, Department Heads, and Strategic Planners.
Professionals involved in strategic planning, transformation, and performance measurement.

Program Content: The program introduces a step-by-step approach to strategic planning using the Balanced Scorecard. Participants will learn to analyze organisational context, formulate strategy, and build a strategy map. They will then define performance measures, plan strategic initiatives, and create a scorecard rollout and performance review framework.

Learning Outcomes:

Conduct strategic assessments using tools like SWOT and gap analysis.
Develop strategic themes, goals, and actionable objectives.
Translate strategy into visual strategy maps and performance measures.
Align initiatives with strategic goals and prioritize resource allocation.
Monitor strategic performance and conduct performance reviews effectively.

Learning Methodology:

This workshop adopts an interactive, experiential learning approach that includes:

Business Simulations & Case Studies
Group Activities & Role-Playing
Real-Life Business Scenarios
Self-Assessment & Feedback Sessions
Action Planning for Workplace Application

Pre-Assessment: Participants will complete a pre-program diagnostic to assess current strategy formulation capabilities and planning challenges.

Post-Program Follow-Up:

Post-Training Survey: Evaluate strategy implementation progress and knowledge application.
Action Plan Submission: Individual action plans for strategic planning reviewed with feedback.
Coaching Call: One-on-one coaching session within 30 days to support actual implementation.

Investment & Logistics

Workshop duration: 2 Days
Venue: [Client’s Venue/External Venue]
Participants: As per HPDC’s requirement
Inclusions: Training materials, business simulation toolkit, worksheets, and post-workshop action plan templates

4. Business Acumen: Influencing & Negotiation Skills and Customer-Centric Leadership

COURSE TITLE	BUSINESS ACUMEN: INFLUENCING & NEGOTIATION SKILLS AND CUSTOMER-CENTRIC LEADERSHIP
DURATION	THREE (3) DAYS [OR TWO (2) DAYS]
TRAINER	LOW KIAN SENG
PROPOSAL FOR	CORPORATE IN-HOUSE TRAINING

Program Description / Introduction: In today’s fast-paced and highly competitive business environment, professionals need a strong foundation in business acumen, strategic influence, negotiation skills, and customer-centric leadership to drive sustainable success. This 3-day immersive workshop is designed to equip participants with critical skills to navigate a VUCA (Volatile, Uncertain, Complex, and Ambiguous) world, influence key stakeholders effectively, and enhance customer relationships for long-term business growth.

The pre- and post-program elements provide invaluable reinforcement and personalised growth support that significantly extend the impact of the training beyond the classroom.

Program Objectives

By the end of this workshop, participants will:

Develop a strong understanding of business acumen and its role in driving organisational success.
Learn strategic behaviours to thrive in a rapidly changing environment.
Enhance their influencing and negotiation skills to achieve win-win outcomes.
Cultivate a customer-centric mindset and develop strategies to improve service quality and customer satisfaction.
Apply practical tools and frameworks through interactive exercises, case studies, and business simulations.

Program Outline

Day 1: Business Acumen & Strategic Thinking

Module 1: Introduction to Business Acumen

- Understanding growth processes in business
- Learning from The Frog and Scorpion story
- Managing change in dynamic business environments
- The need for business acumen in decision-making
- Navigating disruption in a VUCA world

Module 2: Strategic Behaviours for a VUCA World

- Business Simulation: Journey to the Jade Mountain
- Goal alignment & resource management in decision-making

Module 3: Innovation and Entrepreneurship

- Assessing entrepreneurship profiles
- The intersection of entrepreneurship, innovation, and opportunities

Day 2: Influencing & Negotiation Skills

Module 4: The Principles of Influence

- Becoming a person of influence
- Success model & behavioural styles
- Identifying and adapting to different styles

Module 5: The Three Primary Skills for Influence

- Building trust and credibility
- Empathy projection in leadership & communication
- Interpersonal flexibility to adapt to different stakeholders

Module 6: The Influencing/Negotiation Process

- Influencing to Win: A structured 6-step process
- Negotiation techniques for achieving win-win outcomes

Day 3: Customer-Centric Leadership

Module 7: A Customer-Centric Mindset

- Importance of quality service and customer satisfaction
- Why keeping customers satisfied pays
- Customer-centric management strategies

Module 8: Measuring Customer Satisfaction

- RATER Formula for assessing customer needs
- Fundamentals of first-class service

Module 9: Tactical Skills for Winning Over Customers

- Communicating to win customer trust
- Questioning & listening skills for deeper engagement
- Learning to say NO professionally

Module 10: Mapping the Customer’s Journey

- Understanding the customer journey & cycle of service
- Identifying Moments of Truth in customer interactions
- Closing service gaps effectively

Module 11: Three-Step Strategy for Handling Customer Complaints

- Three-step process for complaint resolution
- The power of empathy in conflict resolution

Methodology

This workshop adopts an interactive, experiential learning approach that includes:

Business Simulations & Case Studies
Group Activities & Role-Playing
Real-Life Business Scenarios
Self-Assessment & Feedback Sessions
Action Planning for Workplace Application

Investment & Logistics

Duration: 3 Days [customisable, 2-day program is common]
Venue: [Client’s Venue/External Venue]
Participants: Up to 30 participants
Inclusions: Training materials, business simulation toolkit, worksheets, and post-workshop action plan templates

Expected Outcomes

After completing this workshop, participants will:

Think strategically and make informed business decisions
Influence stakeholders effectively and negotiate with confidence
Drive a customer-centric culture within their organisations
Apply practical strategies for business growth and leadership success

Next Steps

To proceed with this workshop, kindly confirm your preferred dates, venue, and participant details. We look forward to partnering with you in enhancing business acumen, influencing skills, and customer-centric leadership within your organisation.

For further discussions, please contact:
Alan Low @ +60179280541

5. Lead with Impact: Mastering Leadership Competencies for Sustained Success

PROGRAM TITLE	LEAD WITH IMPACT: MASTERING LEADERSHIP COMPETENCIES FOR SUSTAINED SUCCESS
PROGRAM DURATION	2 DAYS (16 HOURS)
TRAINER NAME	LOW KIAN SENG (ALAN)
TRAINING SETTING	FACE-TO-FACE

Program Description / Introduction: In today’s dynamic workplace, leadership excellence is a cornerstone of organisational success. This 2-day program is designed to develop participants into confident, capable leaders by enhancing their understanding of leadership styles, communication, decision-making, coaching, and delegation. Through structured modules and hands-on engagement, participants will be equipped with the practical tools and mindset needed to lead with clarity, confidence, and effectiveness.

The pre- and post-program elements provide invaluable reinforcement and personalised growth support that significantly extend the impact of the training beyond the classroom.

Course Objectives:

Understanding the 4 Leadership Styles:

Explore the characteristics of Directive, Supportive, Participative, and Achievement-Oriented leadership styles.
Learn when and how to apply each style in real workplace scenarios.

Applying Situational Leadership:

Learn to analyse task complexity and team capability.
Match leadership styles to different leadership situations.

Communication, Coaching, and Decision-Making:

Build skills in giving clear instructions and checking for understanding.
Practice coaching conversations and giving feedback.
Use tools to enhance decision-making and avoid bias.

Delegation and Confidence Building:

Understand the process of effective delegation.
Assign the right tasks to the right people and follow up without micromanaging.
Strengthen self-awareness, authenticity, and executive presence.

Learning Methodology:

This workshop adopts an interactive, experiential learning approach that includes:

Business Simulations & Case Studies
Group Activities & Role-Playing
Real-Life Business Scenarios
Self-Assessment & Feedback Sessions
Action Planning for Workplace Application

Who Should Attend: This program is ideal for supervisors, team leaders, managers, and aspiring leaders who want to develop strong foundational leadership competencies and lead their teams with clarity, confidence, and impact.

Learning Outcome: By the end of this program, participants will:

Understand and apply different leadership styles.
Adapt leadership based on team readiness and task complexity.
Communicate instructions clearly and coach effectively.
Make sound decisions and delegate with confidence.

Call-to-Action: Step into your leadership potential with confidence. Join us in this powerful leadership transformation journey to inspire and lead your team to excellence!

Workshop Duration:

2 Days (16 hours)

Pre-Assessment: Participants will complete a brief leadership diagnostic before the workshop to assess current capabilities. This customised input will shape the learning journey.

Post-Program Follow-Up:

Post-Training Survey: Evaluate the transfer of learning into the workplace.
Action Plan Review: Participants share a personal action plan with feedback opportunity.
Coaching Call: A 45-minute coaching session within 30 days to support continued growth.

Investment & Logistics

Workshop duration: 2 Days
Venue: [Client’s Venue/External Venue]
Participants: Up to 25 participants
Inclusions: Training materials, business simulation toolkit, worksheets, and post-workshop action plan templates

6. Time Management vs Priority Management Strategies: Optimising Productivity through Informed Decision

COURSE TITLE	TIME MANAGEMENT VS. PRIORITY MANAGEMENT STRATEGIES: OPTIMISING PRODUCTIVITY THROUGH INFORMED DECISION
DURATION	ONE (1) DAY
TRAINER	LOW KIAN SENG

Program Description / Introduction: In the realm of productivity, the distinction between time management and priority management is crucial. The “Time Management vs. Priority Management Strategies” program is meticulously designed to help participants navigate the complexities of balancing time constraints and prioritising tasks effectively. This one-day program provides a deep dive into the nuances of both time and priority management, empowering participants to make informed decisions for optimal productivity.

The pre- and post-program elements provide invaluable reinforcement and personalised growth support that significantly extend the impact of the training beyond the classroom.

Course Objectives:

Understanding Time Management:

- Recognising the principles and challenges of time management.
- Implementing strategies to maximise time efficiency.

Exploring Priority Management:

- Differentiating between urgent and important tasks.
- Developing skills to identify and prioritise critical activities.

Integration of Time and Priority Management:

- Creating a balanced approach for seamless integration.
- Leveraging time effectively on high-priority tasks.

Decision-Making in Task Allocation:

- Utilising decision-making frameworks for task prioritisation.
- Avoiding common pitfalls in time and priority decisions.

Learning Methodology:

This workshop adopts an interactive, experiential learning approach that includes:

Business Simulations & Case Studies
Group Activities & Role-Playing
Real-Life Business Scenarios
Self-Assessment & Feedback Sessions
Action Planning for Workplace Application

Who Should Attend: This program is tailored for professionals at all levels seeking to enhance their productivity by gaining a comprehensive understanding of both time and priority management. It is ideal for individuals looking to strike a balance between efficient time utilization and effective task prioritisation.

Learning Outcome: Upon completion, participants will possess a nuanced understanding of time management and priority management, enabling them to make informed decisions on task allocation. The program aims to equip participants with actionable strategies for achieving a harmonious balance between managing time constraints and prioritizing tasks effectively.

Call-to-Action: Join us in exploring the dynamics of Time Management vs. Priority Management and equip yourself with strategies for making informed decisions to enhance productivity and achieve professional success!

Pre-Assessment: Participants will complete a short diagnostic prior to the program to evaluate current challenges in managing time and setting priorities

Post-Program Follow-Up:

Post-Training Survey: Evaluating understanding and application of strategies.
Action Plan Submission: Participants share a personal action plan with feedback opportunity.
Coaching Call: 45-minute post-program follow-up within 30 day.

Investment & Logistics

Workshop duration: 1 Days
Venue: [Client’s Venue/External Venue]
Participants: Up to 25 participants
Inclusions: Training materials, business simulation toolkit, worksheets, and post-workshop action plan templates

7. Be a True Champion at Work, Now and Forever!

COURSE TITLE	UNSHAKEABLE EXCELLENCE: BECOMING A WORKPLACE CHAMPION FOR LIFE
DURATION	TWO (2) DAY
TRAINER	LOW KIAN SENG
TRAINING SETTING	FACE-TO-FACE

Program Description / Introduction: This dynamic 2-day workshop is designed to inspire and empower individuals to unlock their fullest potential in the workplace. Participants will explore what it takes to become a true workplace champion by mastering key competencies such as self-leadership, resilience, effective communication, adaptability, and proactive problem-solving. This program builds both mindset and skillset to help participants thrive in any professional environment—now and into the future.

The pre- and post-program elements provide invaluable reinforcement and personalised growth support that significantly extend the impact of the training beyond the classroom.

Course Objectives:

To develop a champion mindset rooted in purpose, accountability, and continuous growth.
To strengthen personal leadership, emotional intelligence, and resilience.
To improve communication and collaboration in challenging situations.
To foster a solution-oriented approach for consistent workplace excellence.

Target Audience:

Executives, Managers, and Team Leaders.
High-potential individuals preparing for larger roles.
Any professional committed to achieving lasting impact at work.

Program Content: Participants will embark on a structured journey of self-mastery and workplace transformation. From strengthening inner drive to building collaborative influence, this course focuses on cultivating traits and habits of champions who consistently deliver results, inspire others, and adapt effectively to change.

Learning Outcomes:

Demonstrate increased personal accountability, self-leadership, and goal clarity.
Apply high-impact communication techniques for influence and alignment.
Navigate change and setbacks with resilience and optimism.
Model a solution-oriented mindset that fosters team trust and innovation.

Learning Methodology:

This workshop adopts an interactive, experiential learning approach that includes:

Motivational Keynotes
Guided Reflection Exercises
Case Study Discussions
Team Challenges and Simulations
Personal Action Planning for Workplace Application

Pre-Assessment: Participants will complete a brief self-evaluation to identify their current strengths and areas for growth in performance, mindset, and interpersonal influence.

Post-Program Follow-Up:

Post-Training Survey: Assess progress and identify areas of ongoing development.
Action Plan Submission: Participants will submit their “Champion Action Plan” for feedback.
Coaching Call: One 45-minute coaching session within 30 days to review progress and strengthen follow-through.

Investment & Logistics

Workshop duration: 2 Days
Venue: [Client’s Venue/External Venue]
Participants: As per HPDC’s requirement
Inclusions: Training materials, business simulation toolkit, worksheets, and post-workshop action plan templates

Coaching Program

1. Key Competencies for Effective Strategic Planning

COACHING PROGRAM	KEY COMPETENCIES FOR EFFECTIVE STRATEGIC PLANNING
DURATION	ONE (1) HOUR PER SESSION, ONCE A MONTH, FOR TWELVE (12) MONTHS
COACH	LOW KIAN SENG, ALAN

COACHING OBJECTIVES:

The coaching program is designed to identify key competency areas (“Appendix 1”) that employees should develop to excel in strategic planning through “GASCI” Coaching Model, also refer to (“Appendix 2”).

COACHING MODEL:

“G”oal:

- Define coaching objectives, aligning strategic planning goals with organisational success.
- Establish a clear vision for the strategic planning process, incorporating stakeholder engagement and initial assessment.

“A”lternative:

- Explore diverse strategic planning approaches, considering models, frameworks, and methodologies.
- Tailor strategies based on the unique needs and challenges of the organisation.

“S”ituation and Strategy:

- Assess the current organisational landscape, conducting SWOT and PESTEL analyses.
- Develop a customized strategic planning strategy informed by the assessment.

“C”onsequences:

- Discuss potential positive outcomes of successful strategic planning.
- Address challenges and risks associated with the chosen strategic planning approach.

“I”mplementation:

- Create a plan for implementing the strategic planning approach.
- Define steps, responsibilities, and timelines to ensure successful execution.

WHO SHOULD ATTEND:

This coaching program is tailored for employees at all levels who wish to identify the competency areas necessary for excelling in strategic planning.

LEARNING OUTCOME:

Upon completion, the coachee will be armed with actionable strategies to promptly implement in their competencies development planning efforts. Over the six (6) months, the coachee will understand the strategic planning process better, align business objectives with long-term vision, and enhance organisational performance through effective planning. During each coaching session, the coachee will craft a competency development plan (“Appendix 3”), which can be submitted to the management upon request.

COMPETENCY AREAS FOR EFFECTIVE STRATEGIC PLANNING

[These competency areas will be shared with the coachee if they are not fully aware of their developmental needs. During the coaching session, they will be asked to select the top six competencies that resonate most with them.

Employees who develop and excel in these competency areas contribute significantly to the success of their organisations by driving effective strategic planning and implementation. Here are some key competency areas that employees should develop to excel in strategic planning:

Analytical Skills:

- Data Analysis: Ability to analyse quantitative and qualitative data to identify trends, opportunities, and threats.
- Critical Thinking: Capacity to evaluate information critically, consider alternatives, and make informed decisions.

Visionary Thinking:

- Foresight: Capability to anticipate future trends, market changes, and potential disruptions.
- Big Picture Orientation: Ability to see and understand the broader organisational goals and align strategies accordingly.

Communication Skills:

- Effective Communication: Clear and concise communication of strategic plans to various stakeholders.
- Stakeholder Engagement: Ability to engage and communicate with diverse stakeholders, ensuring alignment with strategic objectives.

Problem-Solving:

- Innovative Thinking: Creativity in developing novel solutions to challenges and adapting to changing circumstances.
- Risk Management: Skill in identifying, assessing, and mitigating risks associated with strategic initiatives.

Strategic Alignment:

- Goal Alignment: Capability to align departmental and individual goals with the overall strategic objectives of the organisation.
- Cascading Objectives: Skill in translating high-level strategies into actionable tasks for teams and individuals.

Collaboration and Teamwork:

- Cross-functional Collaboration: Ability to work collaboratively across different departments to ensure a unified approach to strategic goals.
- Team Leadership: Competency in leading teams effectively toward achieving strategic objectives.

Change Management:

- Adaptability: Capacity to adapt to evolving situations and navigate organisational changes.
- Change Leadership: Ability to lead and manage change initiatives, ensuring smooth transitions.

Project Management:

- Timely Execution: Skill in managing projects to meet deadlines and milestones.
- Resource Allocation: Effective allocation of resources to support strategic initiatives.

Financial Acumen:

- Budgeting: Understanding and managing budgets related to strategic initiatives.
- Financial Analysis: Ability to assess the financial implications of strategic decisions.

Continuous Learning:

- Industry Knowledge: Staying informed about industry trends, best practices, and emerging technologies.
- Self-Development: Commitment to personal and professional development to stay relevant in strategic planning.

Ethical Leadership:

- Integrity: Adherence to ethical standards and transparency in decision-making.
- Social Responsibility: Consideration of the ethical and social impact of strategic decisions.

Measurement and Evaluation:

- Key Performance Indicators (KPIs): Establishment and monitoring of KPIs to measure the success of strategic initiatives.
- Performance Evaluation: Regular assessment and adjustment of strategies based on performance results.

Below are some sample coaching questions based on the GASCI model to explore “Key Competencies for Effective Strategic Planning”.

These coaching questions aim to guide the coachee through each step of the GASCI model, fostering reflection, exploration, and actionable planning for the development of key competencies in strategic planning:

Goal:
- Coaching Objectives:

- - What specific objectives do you aim to achieve through enhancing your strategic planning competencies?
  - How do you envision your strategic planning skills contributing to the overall success of your team or organisation?

- Personal Vision:
  - How does improving your strategic planning align with your personal and professional goals?
  - Can you describe the ideal outcome or impact you hope to achieve through enhanced strategic planning competencies?

Alternative:
- Exploring Competency areas:

- - What are the key competencies have you considered for strategic planning in your role or industry? Which ones resonate with you?

- Tailoring Approaches:

- - In what ways can you customise your strategic planning approach to better suit your team or organisation’s unique needs?
  - Are there alternative methodologies that might be more effective in your specific context?

Situation and Strategy:
- Current Competency Assessment:

- - How would you assess your current level of competency in strategic planning?
  - What internal and external factors are influencing your strategic planning efforts?

- Customised Strategic Planning Strategy:

- - Based on your assessment, what strategies can you develop to enhance your strategic planning skills?
  - How can you align your strategic planning strategy with the specific goals and objectives of your organisation?

Consequences:
- Positive Outcomes:

- - What positive outcomes do you anticipate from improving your strategic planning competencies?
  - How might your enhanced skills positively impact your team, department, or organisation?

- Addressing Challenges:

- - What challenges or risks do you foresee in developing these competencies, and how can they be addressed?
  - How can you mitigate potential setbacks or obstacles in the process of enhancing your strategic planning skills?

Implementation:
- Detailed Implementation Plan:

- - What specific steps can you take immediately to implement the strategies identified for improving your competencies?
  - How can you ensure that the implementation plan aligns with your overall development goals?

- Stakeholder Communication:

- - How do you plan to communicate your enhanced competencies to your team or relevant stakeholders?
  - What support or resources might you need to successfully implement your competency development plan?

2. Career Development

COACHING TITLE	THE 7-STEP A.L.A.N.L.O.W. CAREER ADVANCEMENT COACHING PROCESS
DURATION	SEVEN (7) INDIVIDUAL COACHING SESSIONS – ONE HOUR PER SESSION
COACH	LOW KIAN SENG
COACHING SETTING	FACE-TO-FACE/ONLINE

Program Description / Introduction: The A.L.A.N.L.O.W. Career Advancement Coaching Process is a personalised, results-oriented 1-on-1 coaching journey designed to help individuals take charge of their career direction and personal growth. Through seven structured coaching sessions, participants will be guided to assess their current situation, set meaningful goals, design actionable plans, build essential skills, and overcome obstacles to achieve their long-term career aspirations. Each session corresponds to a key milestone represented by the A.L.A.N.L.O.W. acronym.

Coaching Process Objectives:

To help clients assess their current career status, values, and aspirations.
To clarify short- and long-term career goals and align them with personal values.
To design a realistic and motivating action plan for professional growth.
To build new skills and behaviours that support career advancement.
To empower clients to overcome personal and professional challenges.
To celebrate success and build a sustainable growth mindset.

Target Clients:

Working professionals seeking clarity, advancement, or transition in their career.
Individuals who feel stuck or unfulfilled in their current roles.
High potentials preparing for the next level of leadership or impact.

Coaching Journey (7 Sessions):

A – Assess the Current Situation

Session 1 focuses on identifying career-related strengths, weaknesses, values, satisfaction levels, and long-term aspirations.

L – Look at Goals

Session 2 helps define clear short- and long-term career goals and evaluates personal motivations, alignment, and challenges.

A – Action Planning

Session 3 is dedicated to building a strategic career roadmap, outlining key milestones, actions, resources, and success indicators.

N – New Skills & Behaviours

Session 4 focuses on identifying and integrating essential skills and behaviours that are aligned with the client’s career goals.

L – Learning & Growth (Doing)

Session 5 reinforces applied learning by identifying development opportunities and implementing reflective strategies for continuous growth.

O – Overcoming Obstacles

Session 6 prepares clients to handle resistance, setbacks, and unforeseen challenges with confidence and resourcefulness.

W – Win Together

Session 7 celebrates the coaching journey, reviews learning, explores ways to give back, and ensures sustainable support systems are in place.

Coaching Methodology:

Self-Discovery Conversations
Diagnostic Tools and Reflection Exercises
Career Mapping and Goal Setting
Skill-Building Assignments Between Sessions
Progress Reviews and Accountability Check-ins

Pre-Coaching Intake:

Clients will complete a career self-assessment and goal-setting questionnaire to provide clarity before the first session.

Post-Coaching Support:

Reflection Workbook: Provided at the end of the coaching journey.
Progress Tracking: Optional 3-month follow-up check-in to monitor implementation.
Peer Coaching Circle (Optional): Invitation to join a support group for continued accountability and success sharing.

Investment & Logistics

Coaching duration: Seven (7) Individual Coaching Sessions – One Hour Per Session
Venue: [Client’s Venue/External Venue]
Participants: While 1-on-1 coaching yields optimal results, group coaching formats are also available upon request.
Inclusions: Coaching materials, toolkit, worksheets, and post-coaching action plan templates

3. ICE Coaching Framework for CEOs and Business Owners

ICE Coaching Framework™
By Alan – Vistage CEO Coach | Business & Corporate Strategist

Overview

This proposal presents a tailored coaching engagement built on the ICE Coaching Framework™ — a proven model designed for CEOs, founders, and leadership teams seeking greater clarity, better decision-making, and consistent execution. As a Vistage Coach, I’ve successfully applied this framework to help transform leadership cultures and drive business performance among my members. I’m confident it will bring meaningful value to you and your leadership journey as well.

Coaching Philosophy

I do not believe in “whipping” results out of leaders. Sustainable performance is not driven by fear, but by clarity, coaching, and aligned execution. The ICE model is rooted in three critical leadership drivers:

- Inspire – Clarity of vision and purpose
- Coach – Elevating leadership thinking and ownership
- Execute – Translating ideas into accountable action

The ICE Coaching Framework™

INSPIRE: Reignite the Vision

- Rediscover your business purpose
- Reconnect your team emotionally to the mission
- Realign leadership around shared goals

Outcome: A motivated and aligned team pulling in one direction.

COACH: Elevate Thinking, Shift Ownership

- Build strategic leadership capabilities
- Identify blind spots and close mindset gaps
- Foster a team that makes confident decisions independently

Outcome: A leadership team that thinks clearly, acts decisively, and owns outcomes.

EXECUTE: Turn Insight into Action

- Create actionable plans with measurable goals
- Install accountability and performance rhythms
- Develop execution habits that don’t depend on the CEO

Outcome: A business that delivers results consistently and scales sustainably.

Coaching Deliverables

- Leadership discovery session
- Individual and group coaching sessions
- Strategic alignment workshops
- Progress reviews and accountability tracking
- Unlimited email support between sessions

Engagement Opportunities through Vistage

Vistage CEO Membership
Become part of an exclusive peer advisory group designed for CEOs, founders, and business owners who are serious about growth and leadership excellence.

- Monthly full-day group meetings with fellow CEOs
- Monthly 1-on-1 coaching with me as your Vistage Chair
- Access to expert speaker workshops and global resources
- Confidential, high-trust environment to challenge thinking and sharpen decision-making
- Accelerated personal and business growth through accountability and fresh perspectives
- 45,000 members across 40 countries — it can’t be wrong!

Now is the time to join Vistage and experience what hundreds of successful leaders already know — you’re never alone at the top.

Results You Can Expect

- Clearer strategic focus and vision
- Improved team accountability and ownership
- Better, faster decision-making across the business
- A leadership culture that scales without micro-management

Vistage members’ testimonials

“My business has improved by leaps and bounds since I joined Vistage Malaysia. Under the guidance and coaching of Alan Low, we established an effective management structure, updated our Vision/Mission/Core Values, and put a 3-year business goals in place.” – CEO and founder of a healthcare supplement company.

“I didn’t realise how much I had grown over the past year until my business partner pointed out that everyone had to work extra hard to keep up with me and my ambitions. I’m grateful to Alan Low and Vistage Malaysia for their support and the insightful sharing during the One-to-One sessions.” — Business owner and founder of a solar energy organisation.

“Thanks to Vistage Malaysia and Alan Low, I achieved my business plan sooner than expected. Performance management was put in order, and for the first time, my team is genuinely happy with their rewards.” — CEO of a 40-year food service company.

“The past year has been challenging, but the company performed better in 2024 than we projected. Alan Low pushed me hard to create a SMART business plan for 2025 and beyond, and I’m grateful for the results.”. — Managing Director and co-founder of an event management cum creative agency

“Alan Low helped me stop firefighting and start scaling. My team stepped up, and I finally got to lead the business instead of running in circles. Thanks to the Vistage Malaysia platform” — Co-founder of a creative agency.

“My personal financial situation was chaotic, but after 10 months, I feel like a new man — with renewed clarity in both my personal and company’s financial planning. Alan, along with the diverse perspectives from the VCE-59 group, has added tremendous value to my thinking process, leading to sharper and more confident decision-making” — CEO of a software development specialist.

The clients’ names have been anonymised in compliance with non-disclosure agreements.